Guarding UK Ltd

Case Study

Guarding UK Ltd has been at the forefront of high quality protection management services for more than 15 years. It manages nearly 1,500 sites across the UK, protecting in the region of £40bn worth of assets at locations across industry sectors including the Crown Estate, retailers, property owners and management agents, airports and airlines. guk.co.uk

When a GUK client’s usual maintenance and monitoring company went into liquidation at the start of COVID-19, JKE Security stepped up to solve their problem.

Richard Mills, GUK’s Technical Support Co-ordinator, said:
“We were instructed by a client to take over the maintenance and monitoring of their intruder alarm system, providing an alarm response for their offices in Leicester. Our client’s existing maintenance and monitoring company had gone into liquidation at the start of COVID-19. The problem which needed solving was connecting the existing systems to the monitoring station for alarm monitoring as soon as possible.

JKE Security was able to arrange for engineers to attend the site at the earliest opportunity during lockdown, which was within two days. They were able to check the existing systems to see if they could be recommissioned. An alarm panel required replacing. JKE was able to advise on the costs whilst still on site and the client was able to accept the costs and work started that same day. On a follow-up visit they installed the dual communications and tested the connection to the monitoring station.”

Since then, JKE Security has done more work with GUK.

Richard said: “The reasons why we work with JKE Security are: they are always professional; they have good communication processes and a ticketing system, which is convenient to log and track the progress of jobs; they are flexible and have competent engineers who operate in our required locations. Another important consideration is value.”

Communication has always been great in all our dealings with JKE. Quotations have been received promptly and then work carried out shortly after all the details have been obtained. We have never had to chase them up, whereas other companies we have dealt with have needed chasing and follow-ups.

JKE Fire & Security

Derby West Business Centre, Ashbourne Road, Derby, DE22 4NB
Tel: 01332 504306 | Email: service@jkesecurity.co.uk