Royal Wolverhampton NHS Trust

Case Study

The Royal Wolverhampton NHS Trust is one of the largest acute and community providers in the West Midlands. It provides services from New Cross Hospital and West Park Hospital near Wolverhampton and Cannock Chase Hospital in Staffordshire. It also has more than 20 community sites. www.royalwolverhampton.nhs.uk

When a CCTV company let them down over a large upgrade project, Royal Wolverhampton NHS Trust turned to JKE Fire & Security for help. It was the start of what has become a long-term and successful partnership.

Paul Smith ASMS, Head of Security and Car Parking at the trust, explained:
“That single project developed into JKE becoming our first and foremost choice for CCTV and access control within the organisation. From my side, that first install went smoothly. What I saw was a well laid-out plan come to fruition over the space of a weekend. We went from a digital CCTV system to a fully IP-based platform with a whole new control desk as well.

What was important to us was having a company that we could engage with, not through voicemails or outdated booking services, but on a daily basis ensuring that we would receive live and up to date progress information on the task in hand.

JKE has high values and is always true to them. The team never sways from doing the right thing for its customers, which is very important to me.”

JKE Fire & Security has gone on to work for the trust many more times.

Paul said: “Our CCTV system has grown with JKE Fire & Security. We have brand new state of the art CCTV cameras and are looking into the realms of suicide prevention cameras.

You don’t just get a standard package from JKE, you get a bespoke, made-to-fit solution to your problems. You get honesty, integrity, great service and value from this company. They will always go the extra mile to understand your issues and needs and then to provide you with multiple options.”

Compared to other CCTV companies that we have used, JKE Fire & Security are very competitive on price and also deliver added value through their culture of good communication and excellent customer service.

JKE Fire & Security

Derby West Business Centre, Ashbourne Road, Derby, DE22 4NB
Tel: 01332 504306 | Email: service@jkesecurity.co.uk